our-story

Our Story

The Beginning

TurnAround Couriers started as a package delivery business in Toronto in 2002. We started with just four couriers, one receptionist, one dispatcher and one very clear social mission: to only hire youth who faced barriers to the labour market to work for us as couriers and back office staff and to do so as a for-profit business. In this way, we would help these youth to “turn around” their lives.

High Profile Clients

Our service levels and social purpose resonated with many high profile businesses in Toronto and we remain proud to have built strong relationships with many top firms, including Royal Bank of Canada and PriceWaterhouseCoopers. Firms with strong values at their core. Every day these firms know that the work that they give us, provides work to youth in the city who are looking to turn their lives around.

Education

In 2012 we started to help our couriers to continue their education. George Brown College has helped us hugely in this regard. TurnAround Couriers helps couriers to pay for their courses while they work at the company.

Recognition

TurnAround Couriers is recognized as one of the largest bike courier firms in Toronto and one of the most successful social enterprises in Canada.

We are proud of the Media attention that we have had to date.

We were honored to win Silver medal in the 2013 Social EnterPrize Awards Under $1 Million revenue category, hosted at the Social Entreprise World Forum in Calgary. TurnAround Couriers was the only “for profit” winner.

We Keep Evolving the Business …

TurnAround Couriers has evolved from just delivering packages in the downtown core of Toronto, to also:

  • delivering packages across the GTA
  • delivering food
  • providing a “final mile” service for other courier firms in the GTA who need our bikers to help their drivers.

This is great: the more we can do, the more people we can help.

We Keep Evolving the Social Mission …

TurnAround Couriers has evolved from just providing work to a target population, to also providing them with access to education, to also enabling them to participate in company healthcare and dental plans. Additionally, for each food delivery performed, TurnAround Couriers makes a donation to food banks in the neighbourhoods in which we work.

To date, TurnAround Couriers has helped over 185 youth to turn around their lives. Its list of clients and supporters continues to get bigger and bigger.

Call us today! We would love you to become part of our story too!

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